Hardware and Network Problems

• Connection to the rest of the network or the internet not responding
• Connection types to your computer and how to identify them
• Floppy, CD-Rom, DVD-Rom, Hard drives receiving power but not working
• Grinding sound coming from computer
• Keyboard not responding
• Mouse not responding or stuck
• Power problems with the computer
• Speakers not working
• Why and how to update drivers

Software Problems

• Calculations in Microsoft Excel
• Common shortcuts when working with Microsoft Office
• Icon doesn’t bring up program
• Running Program locks up the computer
• Sound doesn’t work when running certain applications
• Transferring files to different versions

Microsoft Windows Management

• Add, delete, change, and mange users
• Adding and removing programs
• Changing folder and file options
• Changing the appearance of the computer when used and unused
• Defragging a hard drive
• Letter drive change Windows 2000 and XP
• Programs menu: cleaning up, changing, deleting, adding, etc.
• Recording sound

• Updating Windows Updates